Shipping Policy

Please note:

Our headquarters is located in the United States, while all parcels are shipped directly from Jianshui, Yunnan, China—the birthplace of Jianshui Clay.

• Orders placed before 5:00 PM PT (Seattle) are typically processed within 1–3 business days.
  
• Orders placed after business hours, on weekends, or holidays will be processed on the next business day.
  
• During peak seasons or special circumstances, processing times may be slightly extended. Any delay will be communicated by email.
  

Once your order is processed, you will receive a shipping confirmation email with tracking information.

• Import duties, taxes, or carrier handling fees (if any) are determined by the destination country and are the responsibility of the customer.
  
• We do not include customs charges in the product price unless explicitly stated.
  

Tracking numbers are issued once the order has been dispatched.

Tracking updates may take 1–3 business days to appear and may not show details until the parcel clears customs.

After receiving the tracking number, please allow up to 7 business days for full tracking information to become available.

We ship via EMS or other reliable private couriers, and all orders include tracking information.

The courier used may vary depending on the destination and package size to ensure the safest and most efficient delivery.

Shipping Restrictions

• PO Boxes: We do not deliver to PO Boxes.
  
• Delays: Delivery may be affected by customs inspections, weather, or other factors beyond our control.

We are unable to change the delivery address once the parcel is in transit.

If you need to modify your address, please contact us within 24 hours of placing the order at:

📧 support@porsva.com

Response time: within 24 hours (9am–5pm PT)

You may request to cancel or modify your order before it has been shipped.

If a refund is issued before shipment, a processing fee may apply to cover non-refundable payment and transaction costs (typically 3%–5%).

Once an order has been shipped, it can no longer be canceled or modified, but you may request a return in accordance with our return policy.

If your order arrives damaged, incorrect, or with missing items, please contact us within 48 hours of delivery.

Required Documentation

• Clear photos or video of the damaged item
  
• Photos of the original packaging
  
• Order number
  

Resolution

If approved, we will at our discretion:

• Provide a replacement, or
  
• Issue a refund to the original payment method
  

Note:
Minor variations inherent to handmade ceramics are not considered damage.

We are not responsible for delays caused by carriers or customs.

However, we will assist in investigations:

• Private couriers: delay exceeding 10 business days
  
• EMS: delay exceeding 30 days
  

If confirmed lost, we will offer a replacement or refund.

If tracking shows “Delivered” but you did not receive the parcel:

• Please contact the carrier directly to file a claim
  
• Carrier confirmation constitutes proof of delivery

If you have any questions about your order or shipping:

• Email (Preferred): support@porsva.com
  
• Phone: +1 (323) 943 8970
  
• Response Time: within 24 hours (Mon–Fri, 9AM–5PM PT)