Because every piece of Jianshui Zitao is made entirely by hand, it can’t—and shouldn’t—look exactly like an industrial product. Unlike mass-produced items, handmade ceramics naturally come with small variations. At the moment, there is no unified industry standard for what qualifies as a “flaw,” and people understandably have different expectations.

This creates a balance we take seriously.

If our quality standards are set unrealistically high, many perfectly usable handmade pieces would be rejected, directly affecting the livelihoods of the artisans who make them. If standards are too loose, the customer experience suffers—and that’s not acceptable either.

Our approach sits in between.

Every piece is carefully inspected before shipping, and we continuously refine our quality guidelines based on feedback and experience. Our goal is to reduce the disadvantages of handmade production as much as possible, without raising prices or compromising the integrity of the craft.

We believe handmade objects should feel honest, well-finished, and enjoyable to use—while still carrying the subtle marks that make them human.

If you ever have concerns about your piece, we’re always here to help.

We inform you out of respect for consumers' right to know. Please be cautious when placing an order, as most Jianshui Zitao products are handcrafted and we reject industrialized "black technology". The clay material is sufficiently healthy, and the production process is relatively primitive, making it difficult to compare with industrialized products. Moreover, everyone has a different definition of defects. Minor issues such as marks left on the bottom of the purple pottery due to firing, small imprints from manual handling, or slight color differences that do not affect normal use are not considered quality problems, let alone defective products. Additionally, due to the certain shrinkage rate of Zitao and its handcrafted nature, the size, capacity, and water outlet holes of products from different batches will vary. For specific dimensions and water outlet holes, you can contact customer service for specific measurements. Handcrafted products have warmth but also limitations. Perfectionists, please be cautious when purchasing!

Our store guarantees that all products sold are authentic Jianshui Zitao, and we offer a ten-fold compensation for any fake products. The main body of the clay products achieves different colors through firing techniques or manual polishing. Color differences on the rim of the lid and inside the product are normal phenomena. Jianshui Zitao contains no glazed or waxed components. For details, please consult customer service.